Chatbots and Conversational AI

Upgrade the way you engage with your customers

We support a wide range of use cases and provide data across the entire conversational AI lifecycle

Our NLP Specialist team has extensive experience, developed over 25 years of working on AI powered language applications. This team of in-house experts (including linguists) can partner with you from beginning to end including:

Our smart validators check for language, duplicates and coherence to make sure only high quality utterances are captured.

Ontology Design

We'll help you create an ontology to organize items and events your application needs to understand, enabling it to easily work with relationships between text information and the properties of an item.

Conversational Design

We can help you create user scenarios based on your application’s functionality, so that your chatbot is well trained and able to answer user enquiry types accurately.

Pre-labeled Datasets

Leverage our catalog of 270+ datasets, with 11K+ hours of transcribed speech data to get your project started right away.

Data Creation and Collection

Harness our crowd of over 1 million contributors to gather model training data to match your application scenarios. Our diverse crowd ensures your data is representative and varied.

Data Annotation

Work with our global crowd of contributors to achieve accurate, high-quality annotation of keywords, entity types, intents, sentiment, and other meaningful elements of natural language.

Model Evaluation

We can help you measure model success, identify which areas of your model need course correction and support you to refine your design and performance.

Trusted by global leaders to power their mission-critical AI with data for over 25 years

Trust

State-Of-The Art Data Privacy and Security

On-site secure data annotation and collection capabilities in Europe, US and Asia
Global work-from-home secure workspaces and single sign-on capabilities
Data privacy and security compliant, holding all major accreditations and certifications

Quality

High-Quality Results Delivered Consistently

Track record of delivering high-quality results at large scale for long-standing customers
Proven methodology and expertise to measure and delivery quality results
Reduced bias in results thanks to our globally representative workforce of over 1M in 170+ countries
Built-in features that monitor and improve quality during and after annotations

Usability

Easy to use Data for AI Lifecycle Platform

Variety of delivery models, ranging from self-service on our platform to fully outsourced
Intuitive Graphical User Interface with annotation job templates and 24/7 support
Powerful API integrations to connect into your existing MLOps infrastructure

Scale

Proven Ability to Scale Large Data Batches Across All Use Cases

Over 25 years of working with world’s largest and most innovative AI companies
Broad and deep data modality support
Over 1M crowd workers provide unmatched workforce diversity and scalability

Speed

High-Quality Training Data Accessible at Greater Speed

Pre-labeling powered by machine learning models to increase data annotation speed
Workflows to automate complex multistep tasks and sequential jobs

Customer Stories

See how Appen enabled Semantic Scholar to improve the quality of its novel citation intent.

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See how Appen enables CallMiner to better serve its customers.

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See how a top gaming company strengthened their customer support capabilities.

Secure Data Access

Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data

Secure Crowd

We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business needs.

Enterprise-level security to protect sensitive client data

Secure Facilities

We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data

Secure Workspace

With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data

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