Browse all Case-studies
Case Studies
Onfido’s Search for a Flexible On-Premise Labeling Tool
The Company Onfido is a global provider of identity verification. The company makes it easy for end-users to prove their identities online. So they can access services, products and businesses online. Their Real Identity Platform allows for biometric and identity document verification, with fraud detection built in. It works on desktops and mobile devices like cell phones, for situations when ...
Case Studies
Microsoft Translator: Making Knowledge Access Equitable
The Project In the early days of online translation, the software was clunky, and the translations directly translated every word, often leading to serious misunderstandings in the nuances of language. Microsoft Translator has made translation easier, more accurate, faster, and made synchronous multi-language communication possible. Microsoft Translator started by working with the world’s most frequently spoken languages. Today, they’re adding ...
Case Studies
Improving Safety on the Internet Through Search Relevance
The Project A popular children’s video platform has a need to improve search relevance results and implement content filtering. This is to ensure appropriate content is available on the platform. It then requires a quality team to oversee the content being published to the popular platform. There is a quality check completely to ensure inappropriate material is being flagged and ...
Case Studies
EmPushy Leverages Appen Data Annotation Services to Improve User Experience
The Project EmPushy, an organisation providing an added layer of audience intelligence to help brands and marketers improve audience understanding and subsequent engagement KPIs, is founded by Kieran Fraser, a former PhD student and researcher in the ADAPT Centre for Digital Content Technology based in Trinity College Dublin. Dr. Fraser completed his PhD in the domain of Artificial Intelligence and ...
Case Studies
CLEAR Global and Sheng Language
The Company: CLEAR Global, previously Translators Without Borders, is a nonprofit organization helping people get vital information and be heard, whatever language they speak. The Project: Continuing the pro-bono partnership with Appen, CLEAR Global is keen to develop chatbots for mental health, like a voice hotline, in regions with limited literacy. The first language to tackle was Sheng, a Swahili-English ...
Case Studies
Creating a Safer Web Experience
The Project: Creating a Safer Web Experience for All Trust Lab, a trusted company founded by senior Trust & Safety executives from Google, YouTube, Reddit and TikTok, is ensuring the internet remains a safe place for all. They are doing this through sentiment analysis to see what real internet users think about various content that is shared on the world ...
Case Studies
Combating Wildfires with Computer Vision
The Project: Training Machines to Combat Wildfires A leading global security and aerospace company is enhancing its capability to combat wildfires through computer vision applications. These machine learning applications are used by decision support systems to track the predictive path of a wildfire. According to the National Interagency Fire Center, year-to-date acres burned for the US is approximately 116% of ...
Case Studies
Leading Search Engine Provider Enhances Ad Relevance
The Company A leading multilingual search engine provider looking to serve the best possible ads to its visitors. The Challenge A leading multilingual search engine provider relied on algorithms supported by an in-house team to serve the best possible ads to its visitors, and the company’s bottom line depended on clicks. Knowing whether ads were performing optimally was critical ...
Case Studies
Airbus Computer Vision Image Annotation Case Study
“ We are pleased with the high quality and speed of the delivered results and are happy to have engaged in this collaboration with Appen.” – Aleix Canet, Product Owner and Team Lead at Airbus Overview: Data for Flight Forecasting AirSense, an advanced analytics solution enabled by the defense and space division of Airbus, aims to increase the accuracy of their ...
Case Studies
Preserving Language Through Useable Data and Phonetic Annotation
The Project To preserve the Larrakia language, linguist Dr. Mark Harvey has teamed up with the Larrakia Nation Aboriginal Corporation of People and Appen with a goal to improve the database of usable text and audio data language samples the Larrakia language. This database is a major step in preserving and reviving the Larrakia language as the last fluent speaker ...
Case Studies
Infobip Creates Conversational AI Chatbots Using High Quality Datasets
“In our mission to create world-class artificial intelligence chatbots at record speed, high-quality data sets are essential. Appen is a very important partner in this process because we can rely on them for exactly that: speedy and high-quality datasets that we use to train our AI engine and provide conversational experience. Their global coverage allows us to provide a premium ...
Case Studies
Johns Hopkins University Uses AI to Study Behavioral Neuroscience Reflected in How Spiders Build Webs
“What would have taken one person 1,500+ hours over a year or more was done in a few weeks by contributors through the Appen platform (then Figure Eight).” -Andrew Gordus, Assistant Professor of Biology, John Hopkins University The Project Researchers of Behavioral Neuroscience have been turning to spiders and their web building in order to quantify spider behavior and ...
Case Studies
Realeyes Accelerates Video Attention and Emotion Analysis with Scalable Annotation Solution
“Our integration with Appen’s platform allowed us to scale up our annotation operations by collecting multiple types of high-quality annotations for thousands of hours of video footage, all in a short amount of time.” -Or Amir, Vice President of Operations – Realeyes The Company Founded in 2007, Realeyes is a leader in attention measurement. By using front-facing cameras and the latest ...
Case Studies
Brandwatch Becomes More Agile in Delivery of Digital Intelligence Insights to Customers
“Compared to our freelancing network, Appen’s platform allows us to iterate quickly with our experimental design and data collection. This is an incredible benefit to us. ” – Hamish Morgan, VP of Data Science, Brandwatch The Company Founded in 2006, Brandwatch offers a digital consumer intelligence platform that delivers actionable insights to marketers, analysts and market researchers. In tracking what ...
Case Studies
Top Gaming Company Strengthens Customer Support Capabilities with AI
“Appen provided the integration of different tools and options in terms of using our internal labelers. Being able to monitor contributor performance and have a system that’s already integrated with that capability was super helpful. Not to mention the scalability of it.” – Gaming company specialist The Company A US-based large gaming company that has delivered games and online content ...
Case Studies
London School of Economics Takes Agile Approach to Data Labeling with Appen
“Appen’s platform is really easy to use. What makes it great is you can reach so many different channels because of its global outreach.” – Kenneth Benoit, Director of the Data Science Institute, LSE The University Founded in 1895, the London School of Economics and Political Science (LSE) has long been a global leader in social sciences among universities. One of ...
Case Studies
CallMiner Delivers Fast and Accurate Customer Insights with Large-Scale Annotation Solution
Appen is so fast. Using their platform, we could do overnight what used to take us a month. Appen is wonderfully efficient. – Rick Britt, Vice President of AI, CallMiner The Company Founded in 2002, CallMiner is the pioneer of the artificial intelligence (AI)-powered speech analytics space. In the years since, the company has continued to advance its AI software ...
Case Studies
MediaInterface Expands to France With Pre-Labeled Datasets
We were expanding to a new market. Although we had a fully localized software, we were lacking resources, so our clients could not optimally use it. Appen helped us out with French lexicon data. – Ines Wendler, Product Manager, MediaInterface The Company For over 20 years, MediaInterface has delivered language technology solutions to primarily healthcare-related institutions in Germany and other ...
Case Studies
Allen Institute for AI; Enhanced Research Experience to Scholars
We were able to quickly go through different iterations of annotation tasks with our crowd workers and understand what was working and what wasn’t. The fact that the quality control features are already built into the Appen platform makes task setup even easier. – Madeleine van Zuylen, Data Science Analyst, Allen Institute for AI The Company The Allen Institute for ...
Case Studies
Adobe Stock: Improves Search Relevance of Massive Asset Profile
The Company Adobe is the global leader in creative software. You’d be hard-pressed to find a professional designer who isn’t well-versed in Photoshop, Illustrator, or InDesign, but Adobe has dozens of other offerings, spanning not just the design space, but e-signatures, analytics, marketing, stock photography, and more. They are a true pioneer in the creative software space, constantly innovating on ...
Case Studies
Improved Quality and Increased Output of Data Insights With Zefr
The Company With the endless expansion of the digital content universe and growth of video advertising, many companies are leveraging contextual targeting to place ads alongside relevant content, as opposed to targeting ads based on user data. Zefr bridges the gap between the vast amounts of content out there, and companies seeking more nuanced contextual advertising solutions. Zefr’s technology platform ...
Case Studies
Speeds Up Identifying Which Images Need Location Metadata With Shotzr
For us, a big part of the challenge of making machine learning practical has been shrinking the cycle time between idea and production. We knew we were making progress when we could rapidly rebalance our training data and integrate feedback from our ML team into the process. The iterative cycle sped up dramatically, and we could move our models from ...
Case Studies
GumGum Finds A Better Way to Annotate and Classify Text and Images
The Company GumGum is an artificial intelligence (AI) company with a focus on computer vision (CV) and natural language processing (NLP). For the past 10 years, it has applied its patented capabilities to solving hard problems in a variety of industries, from professional sports to healthcare, but the company built its name with solutions for the digital advertising industry. It ...
Case Studies
FlamingoAI Deploys a Fully Automated Virtual Assistant From Day One
The Company Low online sales conversion rates. Inefficient customer service. These are the problems FlamingoAI is solving with its game-changing technology. With our training data powering its virtual-assistant platforms, the machine learning company now creates better online experiences for its financial and insurance-industry clients—and their customers. “With our platform, consumers get to have these conversations in natural language.” –Dr. Jack ...
Case Studies
Data Collection Improves Leading Social Media Companies Platform
The Company A social media company needed large amounts of training data to improve its tool to better understand user-generated messages by identifying user intent, sentiment, and entities (people, places, events) from natural language. The Challenge A leading social media company needed a large amount of data to improve its machine learning model. This would allow its tool to better ...
Case Studies
Improved Search Quality From Microsofts’ Bing In Multiple Markets
The Company Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge Web browsers. Its flagship hardware products ...
Case Studies
Top Software Provider Develops Global CLDR through Trusted Partnership
The Company A major international software provider looking to update its Unicode Common Locale Data Repository (CLDR) approached us to provide in-market resources for 66 markets. The Challenge A major international software provider needed to update its Unicode Common Locale Data Repository (CLDR) according to its yearly refresh cycle and was looking for in-market representation for 66 markets where ...
Case Studies
eCommerce Company Accelerates Feature Testing with Support for Ad-Hoc Evaluations
The Company A major global eCommerce company turned to us to help solve key ad-hoc evaluation needs and scale feature evaluation capabilities without taxing internal resources. The Challenge A leading global eCommerce company needed support for a variety of ad-hoc evaluation projects that were important to optimizing its overall site performance but took valuable resources away from ongoing site ...
Case Studies
Improved Search Engine Listings with Local Content Evaluation
The Company A leading multilingual search engine and mobile app provider tasked us to improve the quality of its local business listings, including addresses, phone numbers, hours of operation, maps, and directions. The Challenge A leading multilingual search engine and mobile app provider had users across the world relying on its data to find local business information, including addresses, phone ...
Case Studies
Mobile Device Manufacturer Achieves Greater Accuracy for Map Software with In-market Raters
The Company A leading software and hardware company partnered with us to test accuracy of its new, confidential mapping software for an upcoming major release of its mobile phone operating system. The Challenge A large software and hardware company needed to test out map software for the next major release of its mobile phone operating system. Specifically, it needed users ...
Case Studies
Leading Social Media Platform Improves Content Relevance with Personalization
The Company A leading social media platform working to keep on top of user demands for more relevant content needs a partner that can provide a geographically and demographically diverse pool of raters, ramp global operations quickly, and meet strict data flow requirements all while working within a complex quality system. The Challenge With the increasing demand from consumers for ...
Case Studies
Leading Search Engine Expands Internationally with Vendor-Neutral Quality Analysts
The Company A leading multilingual search engine provider ready to invest in building out its search engine across 25 markets teamed up with us, thanks to proven track record as a reliable source for quality management and high-quality data. The Challenge A leading multilingual search engine provider had worked with us for a few years on search relevance evaluation. ...
Case Studies
Search Functionality Improved With Search Evaluation From Social Network
The Company A major social network provider looking to improve the search functionality on its site—allowing users to successfully search for people, posts, news, and other items of interest. The Challenge A major social network provider needed to improve the search functionality on its site—allowing users to successfully search for people, posts, news, and other items of interest. The ...
Case Studies
Global Tech Firm Expands into New Markets with Enhanced Speech System
The Company A leading multinational technology company teamed up with us to help develop an automatic speech recognition (ASR) system designed from the ground up to specifically cater to children’s applications. The Challenge You might not be surprised to learn that most speech recognition systems are designed with adult speakers in mind. To date, the nuances and idiosyncrasies of ...
Case Studies
Leading Software Provider Optimized its Global eCommerce Transaction Funnel
The Company The software provider engaged with us to design and deploy a usability study gathering user feedback from its target global markets, in multiple languages. A top-10 multinational software provider with a global SaaS eCommerce platform looked to us for help optimizing its eCommerce funnel. The Challenge A leading multinational software provider needed to optimize its eCommerce funnel for ...
Case Studies
Top Automotive OEM Uses Speech Training Data to Power its Connected Car
The Company A leading global OEM has worked with us for over 10 years to develop the data needed to train its voice recognition systems for more than 20 languages. The Challenge With the proliferation of mobile devices and increasing consumer expectations to stay connected regardless of their environment, automotive makers are under growing pressure to deliver on the promise ...
Case Studies
Wellio Turns Raw Data Sets Into AI Training Data for Nutrition and Cooking
The Company Learn how Wellio leverages the Appen platform to power the first intelligent platform that helps people plan, shop, prepare and enjoy healthy meals at home. Wellio is the first intelligent platform that helps people plan, shop, prepare and enjoy healthy meals at home to support people eating better. Wellio has chosen to help people cook their own meals ...
Case Studies
Tier 1 Automotive Software Provider Creates Smarter In-Car Infotainment Systems
The Company A leading provider of vehicle electronics software approached us to collect audio and linguistic data to help develop automatic speech recognition (ASR) capabilities for its in-car infotainment system. The Challenge For an in-car infotainment system — or any automatic speech recognition system — to recognize and correctly process voice commands, it must be trained on speech data that accounts for ...
Case Studies
Maps Faster Than Ever: HERE Technologies Creates Fine Tune Maps
The Company HERE Technologies powers mapping, navigation, and location solutions for enterprise customers. Their mission is to create a digital representation of reality to radically improve the way everyone and everything lives, moves, and interacts. Their maps, data, and products power solutions for self-driving cars, truck fleets, logistics, government, and many more. With a goal of creating three dimensional maps that ...
Case Studies
GuildLink Text-to-Speech Translation Case Study
“Appen’s text-to-speech conversion has been pivotal in helping us provide more information in more ways and helping patients understand what they’re taking.” — Anna Paonne, Key Account and Business Development Manager, GuildLink The Situation It’s critical for patients to understand what medicine they’re taking and how to take it. Every prescription medication in Australia requires an accompanying Consumer Medicines Information ...
Case Studies
GuildLink Makes Consumer Medicines Information More Accessible
The Company It’s so important that patients understand what medicine they’re taking and how to take it. GuildLink ensures consumers have the latest information—and now, thanks to our text-to-speech conversion services, they also have it in audio format. The Challenge Every prescription medication in Australia requires accompanying “consumer medicines information,” commonly referred to as a CMI. It describes what the ...
Case Studies
Dialpad Creates Data That Powers ML Models for Human Conversation at Scale
The Company Dialpad improves conversations with data. They collect telephonic audio, transcribe those dialogs with in-house speech recognition models, and use natural language processing algorithms to comprehend every conversation. They use this universe of one-on-one conversation to identify what each rep–and the company at large–is doing well and what they aren’t, all with the goal of making every call a ...
