Financial Services

Deploying AI in Financial Services to Ensure High-Quality, Enterprise-Grade Security and Faster Time-to-Market

Financial services teams are adopting AI to automate core financial processes to drive greater speed and accuracy across business processes and seek a competitive edge.

Appen has helped customers in finance deploy AI capabilities at scale in key areas like customer experience, revenue growth and decision-making and turn insights into business value.

We offer the best SaaS & On-Premises data annotation solutions to meet your unique financial business needs.

We have the most advanced AI-assisted data annotation platform to support a diverse range of use cases, such as chatbots, voice assistants, document analysis, risk management, fraud detection, sentiment analysis and much more. Leverage our suite of multimodal collection and annotation tools and combine them in an automated process with Workflows within the Appen Platform.

Our Capabilities for Financial Services

Conversational Banking

Automate time-consuming and mundane processes and offer a streamlined and personalized customer experience. With our NLP capabilities and high-quality multilingual training data, you can build Intent and utterance models to train virtual assistants or chatbots to better understand and respond to human interaction, driving a personalized service and higher levels of customer satisfaction.

Regulation Compliance

Automatically curate regulatory content and reduce the risk of making mistakes and oversights. Extract metadata from legal and regulatory documents to automate compliance monitoring using Named Entity Recognition (NER), Entity Extraction and OCR Transcription, saving time and reducing costs.

Financial Advisory

Offer customers highly specialized and targeted financial advice and guidance. Train ML models to track customer’s spending and analyze this data to identify their spending patterns, followed by identifying the areas where they can save.

KYC Automation

Streamline the KYC process making it more convenient and customer centric. Computer vision is used to analyze and extract relevant information from images. Through video call, customers can complete their digital verification process quickly.

Fraud Detection

Detect unusual activity as it develops, while also identifying which accounts are vulnerable to fraud.
AI can target genuine threats and streamline the number of false flags produced by the system. Using Named Entity Recognition (NER), identify entities that are parties to suspect transactions. Computer vision can be used to detect any cheque tampering, by identifying missing or duplicate cheque numbers.

Risk Management

Significantly lower risk levels by analyzing a massive volume of data sources to identify high-risk profiles. By providing your ML model with our annotated training data, it will be able to analyze and recognize high risk customer profiles.

Sentiment Analysis

Analyze open-ended text customer feedback forms, surveys, or social media posts to accurately understanding customer sentiments. Use NLP-based sentiment analysis to analyze news media related to credit markets and monitor credit sentiments from news media.

Document & Contract Intelligence

Using Named Entity recognition (NER) and Optical Character Recognition (OCR), AI models can assist in this analysis by automatically extracting relevant clauses and entities from Loan or credit Applications, Financial Leasing Contracts and other relevant documents.

Security & Compliance

We take data security and privacy seriously and we’re certified to handle the most sensitive and highly regulated data. We are not only compliant with regulations, such as SOC2 Type II, ISO 27001 certified secure facilities, ISO 9001 accredited operations, HIPAA, GDPR and but offer a variety of security options.

Secure Data Access

Data security requirements are met for customers working with personally identifiable information (PII), protected health information (PHI), and other sophisticated compliance needs.

Enterprise-level security to protect sensitive client data

Secure Crowd

We offer a suite of secure service offerings with flexible options to ensure data security via secure facilities, secure remote workers, and onsite services to meet specific business needs.

Enterprise-level security to protect sensitive client data

Secure Facilities

We have sites in multiple geographies to support projects with Personally Identifiable Information (PII) and other sensitive data, as well as the right people, policies, and processes in place for a range of security levels, up to government level certification.

Enterprise-level security to protect sensitive client data

Secure Workspace

With our ISO 27001 accredited remote Secure Workspace solution, our global crowd can work on your sensitive projects remotely, without having to access a physical secure facility. This allows the diversity of our remote crowd to reduce bias and support multiple languages even through global disruptions.

Enterprise-level security to protect sensitive client data

The Appen Difference

Train your machine learning models with our deep subject matter expertise to deliver high-quality, low-biased annotated data. With Appen, you have the advantage of:

3x the average deployment rate with our technology, processes, expertise, and crowd

20+ years expertise in tax, accounting, financial software, banking use cases, payment providers, and gateways

ISO 27001 certified secure facilities, ISO 9001 accredited operations for PII data handling

1M+ hours/month/ client scalable capacity

Customers Running World-Class AI

Learn More

Areas Ripe for AI Adoption with the Help of Training Data:

Fintech

Core product application
Accounting
Payments
Gateways
POSs
eCommerce shopping cart checkout
Digital currency
Peer to peer money transfers

Banking & Investing

Chatbots / Intelligent Assistants
Intelligent assitasts
Asset management recommenders
Fraud detection / prevention
KYC/AML applications - i.e.face
recognition, fingerprints, other auth
Financial process automation - i.e. moneytransfer batching, timing, cash management
Quantitiative Finance
Signal processing / Sentiment analysis
Recommender systems
Contract management

Insurance

Claims management
Automatic underwriting
Policy management
Chatbots
Intelligent assistants
Fraud detection / prevention

Latest News and Resources

robot hand touching a laptop keyboard. icons representing different data and file types floating around.

Blog

The Impending Data Crisis in the AI Economy

Press Releases

Appen Appoints Alicia Hale as Chief Marketing Officer

Press Releases

Appen Teams Up with AWS to Drive AI Innovation

Blog

Deciphering AI from Human Generated Text: The Behavioral Approach

Blog

Building AI We Can Trust

Blog

Appen and the UNGC: Defining Sustainability and Ethics in the AI Era

Blog

How the Human Element Balances AI and Contributor Efforts for Optimal Outcomes

Press Releases

Appen Launches AI Chat Feedback and Benchmarking Solutions for Enhanced LLM Evaluation

Blog

Appen's Benchmarking Solution: Confidently Choosing the Right LLM for Your Application

Blog

Appen's AI Chat Feedback Solution: Enhancing Conversational AI Performance

Blog

The White House’s Artificial Intelligence voluntary safety commitments missed the most essential component in the safeguarding of AI: human oversight.